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Deloitte Tax Knowledge Management
UX Designer | User Researcher | Workshop Facilitator
Tax expertise at Deloitte lived in people’s heads and didn’t travel. We interviewed the specialists, then designed a platform that let them share what they knew across the firm globally.
We then designed a bespoke platform that allowed tax professionals to share knowledge globally. We worked with a development team in Europe to bring the platform to completion, followed by ongoing user testing and iterative improvements after launch.